Shipping Policy

 

 

Go Green is committed to providing healthy plants, and this policy outlines the process for addressing any concerns you might have with your order. The core idea is to ensure transparency and efficiency for both customers and Go Green.

Key Policy Points:

·         Unboxing Video is Essential: To validate any claim, you must create a continuous, unedited unboxing video. This video should show the sealed package, clearly display the shipping label, and document the plant's condition as you unbox it. Without this video, claims cannot be processed.

·         Defining Damage: The policy clearly distinguishes between severe damage (e.g., entirely broken plant, severe wilting beyond recovery, active pest infestation), which qualifies for a claim, and minor cosmetic issues (e.g., a few yellow leaves, loose soil, minor bruises, wilting that recovers with care) or seasonal changes, which typically do not qualify.

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Shipping and Delivery Policy

Domestic Shipping and Delivery Timeframe

We currently only offer shipping and delivery within India. All orders are typically processed and delivered within 7 business days from the date of order shipped.

International Payment Acceptance

We accept international payments for orders. However, please note that all orders purchased using international payment methods must have a valid delivery address within India. We do not currently offer shipping to locations outside of India.

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Key Terms Explained

 

• 7 business days: This specifies the maximum usual time frame for delivery. You might want to add a disclaimer for potential delays (e.g., "subject to unforeseen circumstances").

• Only... within India: This clearly defines your geographic service area.

• Accept international payments: This confirms the payment method policy.

• Valid delivery address within India: This enforces the rule that international payments can only be used for domestic deliveries.

·         Prompt Notification:

o    For severe damage or obvious pest infestation upon arrival, you must contact Go Green within 24-48 hours of delivery.

o    For other quality concerns, you should contact them within 7 days of delivery.

o    Always provide your order number, a detailed description, photos, and the full unboxing video.

·         Courier-Related Damages: While Go Green isn't directly responsible for courier mishandling (delays, broken parcels), they will assist you in addressing these issues. You should still document the damaged packaging and plant thoroughly with photos and an unboxing video, then notify Go Green immediately.

·         Remedies: If your claim is validated for severe damage, Go Green typically offers a one-time replacement plant. Note that replacement plants usually incur shipping costs (unless Go Green sent the wrong item initially) and do not carry a further guarantee. Replacement plants are generally dispatched on Saturdays or Mondays, though delays may occur. Other remedies include store credit or, in limited specific cases (like incorrect items that cannot be replaced), a refund.

·         To ensure the safe arrival of your plants, final shipping costs are determined after they have been carefully packed. This is because the exact size and weight can vary. If the packed parcel exceeds our standard shipping, there may be an additional charge. We will always contact you first via WhatsApp or a phone call to confirm any extra costs.

·         Exclusions: The guarantee does not cover issues arising from improper customer care (e.g., over/under-watering, incorrect light), environmental factors after delivery (e.g., extreme weather, pests appearing post-delivery), minor cosmetic damage, dormant plants, clearance items, or damage from repotting too soon after arrival.