Shipping policy

• Go Green: Replacement and Refund Process
  

  At Go Green, we are dedicated to providing you with healthy plants. To ensure a smooth process for any concerns regarding your Go Green order, please adhere to the following guidelines:

  • Create an Unboxing Video: Upon receiving your Go Green parcel, it is essential to create an unboxing video to document the plant's condition. This video serves as crucial evidence if you encounter any issues with your Go Green plant.
  • Immediate Notification for Damaged Go Green Plants: If your Go Green plant arrives in poor condition (e.g., entirely broken or completely dried out), please contact Go Green immediately with the unboxing video. This prompt notification will significantly assist Go Green in processing your refund or replacement request efficiently.
  • Courier-Related Damages: Go Green is not accountable for damages incurred due to courier issues such as delays, mishandling, or broken parcels. However, you can inform us we can try our best in order to solve this issue.