Shipping
Shipping & Delivery Policy
From our nursery to your doorstep, we carefully pack and dispatch your favourite plants so you can bring more greenery into your home and garden.
West Bengal and pan-India delivery
🌿 Growing Happiness, Delivering Greenery
At GoGreenKol.in, we deliver a wide variety of plants and gardening essentials, including Bougainvillea, indoor plants, orchids, fruit plants, Adenium, cacti, succulents, seeds, fertilizers and more.
We work to pack every order carefully and choose a suitable courier service based on the shipment's weight, destination, serviceability and delivery requirements.
📦 Order Processing & Delivery Time
Order Processing
We generally aim to process, prepare and pack orders within 2 business days. Processing time is separate from courier transit time.
West Bengal Delivery
Our usual delivery target within West Bengal is within 2 days after dispatch, subject to the destination and courier serviceability.
Ground Courier
Estimated transit time for most eligible destinations outside West Bengal.
Air / Express Courier
Estimated transit time for most eligible destinations outside West Bengal.
🚚 Our Courier Partners
We select an available courier partner according to the delivery destination, parcel weight, shipment type and service availability. Your actual courier partner will depend on the service selected or available for your order.
Ground / Standard Delivery
Air / Express Delivery
Courier service names are shown for identification purposes. The logos and trademarks belong to their respective owners. Add the official logo image files to the sections above if you wish to display the actual logos.
🗺️ State-wise Estimated Delivery Chart
The following chart provides general estimates after dispatch for serviceable PIN codes. For West Bengal, our usual target is within 2 days. For other states and Union Territories, standard ground transit is generally 4–7 days and air/express transit is generally 2–3 days.
| State / Union Territory | Ground / Standard | Air / Express |
|---|---|---|
| Andhra Pradesh | 4–7 days | 2–3 days |
| Arunachal Pradesh | 4–7 days* | 2–3 days* |
| Assam | 4–7 days | 2–3 days |
| Bihar | 4–7 days | 2–3 days |
| Chhattisgarh | 4–7 days | 2–3 days |
| Goa | 4–7 days | 2–3 days |
| Gujarat | 4–7 days | 2–3 days |
| Haryana | 4–7 days | 2–3 days |
| Himachal Pradesh | 4–7 days* | 2–3 days* |
| Jharkhand | 4–7 days | 2–3 days |
| Karnataka | 4–7 days | 2–3 days |
| Kerala | 4–7 days | 2–3 days |
| Madhya Pradesh | 4–7 days | 2–3 days |
| Maharashtra | 4–7 days | 2–3 days |
| Manipur | 4–7 days* | 2–3 days* |
| Meghalaya | 4–7 days* | 2–3 days* |
| Mizoram | 4–7 days* | 2–3 days* |
| Nagaland | 4–7 days* | 2–3 days* |
| Odisha | 4–7 days | 2–3 days |
| Punjab | 4–7 days | 2–3 days |
| Rajasthan | 4–7 days | 2–3 days |
| Sikkim | 4–7 days* | 2–3 days* |
| Tamil Nadu | 4–7 days | 2–3 days |
| Telangana | 4–7 days | 2–3 days |
| Tripura | 4–7 days | 2–3 days |
| Uttar Pradesh | 4–7 days | 2–3 days |
| Uttarakhand | 4–7 days* | 2–3 days* |
| West Bengal | Usually within 2 days | Usually within 2 days |
| Andaman and Nicobar Islands | 4–7 days* | 2–3 days* |
| Chandigarh | 4–7 days | 2–3 days |
| Dadra and Nagar Haveli and Daman and Diu | 4–7 days | 2–3 days |
| Delhi (NCT) | 4–7 days | 2–3 days |
| Jammu and Kashmir | 4–7 days* | 2–3 days* |
| Ladakh | 4–7 days* | 2–3 days* |
| Lakshadweep | 4–7 days* | 2–3 days* |
| Puducherry | 4–7 days | 2–3 days |
*Remote, hilly, island and restricted-service areas may require additional transit time or may not be serviceable by every courier. The chart is indicative, not a PIN-code-specific courier commitment. Please contact us to confirm availability before ordering if delivery timing is critical.
💰 Shipping Charges
Shipping charges are calculated according to the products in your order, actual or volumetric parcel weight, destination PIN code and the available courier service.
- The applicable shipping charge will be displayed at checkout, where available.
- Air/express shipping may cost more than ground/standard shipping.
- Large, heavy or bulky plant orders may have different shipping charges.
- Any free-shipping offer applies only to the products and conditions specified in that offer.
🌱 How Your Plant Reaches You
1. Plant Selection
We select and prepare your order at our nursery.
2. Careful Packing
We pack your plants and gardening products for transit.
3. Courier Pickup
Your parcel is handed over to the selected courier.
4. In Transit
Your shipment travels through the courier network.
5. Doorstep Delivery
The courier attempts delivery to your address.
6. Enjoy Your Plants
Unpack carefully and follow the plant-care instructions.
📍 Tracking Your Order
Once your order is dispatched and tracking information is available, use the tracking link or tracking number shared with you to follow the shipment. Courier tracking updates may take some time to appear after pickup.
Please ensure your shipping address, PIN code and contact number are correct and that someone is available to receive the parcel. An incorrect address, failed delivery attempt or unreachable recipient may delay delivery.
⏳ What If My Order Is Delayed?
Although we work with our courier partners to deliver orders on time, delays can occur due to weather conditions, heavy rainfall, festivals, public holidays, operational issues, remote-area delivery or other circumstances beyond our control.
If your tracking status has not updated or your parcel has exceeded the estimated delivery window, contact us with your order number and tracking ID. We will help you check the shipment status with the courier partner.
📊 Our Delivery Performance
Reported On-Time Delivery Rate
Our stated delivery performance is approximately 95%. This is a reported service figure, not a guarantee that every shipment will arrive within its estimated timeframe.
💬 Need Help With Your Delivery?
For delivery-related questions, tracking assistance, courier delays or service availability, please contact our support team.
We're Here to Help 🌿
Phone:
8918522163
Email:
gogreen9932@gmail.com
Support Hours:
Monday to Saturday, 11:00 AM – 6:00 PM
When contacting us, please include your order number to help us assist you faster.
GoGreenKol.in — Bringing Nature Closer to You.
GoGreenKol.in reserves the right to select a suitable courier partner based on destination, parcel characteristics and service availability. Estimated delivery times may change without prior notice due to courier operations or circumstances outside our control.