Thank you for shopping at GO GREEN. We want you to be satisfied with your purchase, and we understand that sometimes you may need a return or refund. Please read this policy carefully before making a purchase.
Eligibility for Returns
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Can you return non-plant products? Yes.
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Can you return plants? No. But You can claim replacement.
If any non-plant product reaches you in a damaged state.
We take great care selecting the best products for our customers that will help support and enhance your plant life. If you are not happy with your purchase, we will accept returns and exchanges on unused or unopened products within 30 days of purchase. Simply reach out to our customer support team to start the process.
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Returns are accepted within 10 calendar days from the date of delivery.
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To be eligible for a return, items must be unused, in their original packaging, and in resalable condition.
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Gogreen does not accept returns on plants as the poor plants will perish due to both way transit stress. But we do guarantee every plant will arrive at your doorstep in great condition.
Please note that the plant might look a little dull due to transit stress. But be assured that exposure to sunlight and proper watering will revive the plant to its natural healthy state.
The Unboxing Video is ABSOLUTELY ESSENTIAL: To validate any claim, you **must** create a continuous, unedited unboxing video. This video must:
Show the **sealed package** before opening.
Clearly display the **shipping label** (including your address and order details).
Document the plant's condition as you **continuously unbox it**.Without this video, claims cannot be processed.
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All returns must include original tags and accessories.
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How to Request a Return
To request a return:
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Contact us within 10 days of delivery at:
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Email: support@cpapshop.co.in
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Phone: +91 86991 51087
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Provide your order number and reason for return.
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Our support team will issue a Return Authorization (RA) if the return is approved.
Returns sent without prior authorization may be refused.
Exchanges
At this time, we do not offer direct exchanges. If you need a different item, please return the original item for a refund and place a new order.
Return Shipping Costs
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The cost of return shipping is the responsibility of the customer unless the return is due to our error (e.g., wrong item shipped).
Refunds
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Refunds are processed only after we receive and inspect the returned item.
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Once approved, refunds will be issued to the original payment method within 7–10 business days.
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Shipping charges are non-refundable.
Contact Information
If you have questions about orders, returns, or refunds, you can reach us at:
Company Name: go green
Phone: +91 6289688360
Email: admin@gogreenkol.in
Address: Go Green, 4 no khalisakota Kolkata West Bengal 700079 India
GST Number: 19BZIPD0230K1ZK
Customer Service Opening Hours:
Phone hours available Monday through Saturday, 9:00 AM-8:00 PM IST.
Online chat via WhatsApp available Monday through Saturday, 9:00 AM-6:00 PM IST
