Policy

Thank you for shopping with GO GREEN. This Shipping Policy explains how orders are processed, shipped, and delivered.

Order Processing

• Orders are processed within 1–2 business days after order confirmation.

• Orders placed on weekends or public holidays are processed on the next business day.

Shipping Charges

• We offer Free Standard Shipping on all prepaid orders across India. More than RS 5000+ oder value  

• Weight & Dimensions: Shipping charges are calculated based on the higher of the actual weight or volumetric size of your package.

• Distance-Based Rates: Final costs depend on your delivery pincode and the distance from our dispatch center in Kolkata.

• Shipping Methods: You can choose between Ground Shipping (economical for heavy items) or Air Shipping (faster delivery for delicate plants).

• Total Calculation: The exact shipping fee will be automatically displayed at checkout once your address and preferred method are selected.

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Shipping Destinations

• We ship to all serviceable locations across India.

• Delivery timelines may vary for remote or non-metro locations.

Shipping Methods & Delivery Time

Express shipping charges (if applicable) are displayed at checkout.

Delivery timelines are estimates and may vary due to courier delays, public holidays, or unforeseen circumstances.

Order cutoff time: 5:00 PM (GMT+05:30) India Standard Time (Kolkata)

Order Tracking

• Tracking details are shared via email or SMS once the order is dispatched.

• Customers can track shipments using the courier partner’s tracking system.

Delivery Issues

If your order is delayed, damaged, or lost in transit, please contact us:

• Phone: +91 6289688360
  

• Email: admin@gogreenkol.in

We will assist by coordinating with the courier partner.

Contact Information

For shipping-related questions:

Company Name: go green
Phone: +91 6289688360
Email: admin@gogreenkol.in
Address: Go Green, 4 no khalisakota  Kolkata West Bengal 700079 India
GST Number: 19BZIPD0230K1ZK
Customer Service Opening Hours:
Phone hours available Monday through Saturday, 9:00 AM-8:00 PM IST.
Online chat via WhatsApp available Monday through Saturday, 9:00 AM-6:00 PM IST